Commitment to LGBT communities

Gai Écoute recruits volunteers to offer listening and web chat services in the evening

Next listener training session

The 4-day training program is offered
on two weekends from 9 am to 5 pm.

The next training session will be offered on
October 14-16 and October 28-29 2017.

The deadline to apply is September 23 2017.

Submit your candidacy


Active listening

Empathic listening or active listening aims to allow the caller to evolve in his or her own understanding of a situation. It requires people who are naturally good listeners. This form of listening is the foundation of the support services offered by Gai Écoute. The caller receives special attention and is accepted in what he or she is experiencing and how he or she is experiencing it in the present moment. The caller should feel comfortable to speak and share a segment of his or her life. This exchange will be a privileged means to better self-understanding.

Listening with empathy is an active process and just to hear what the person says is not enough. While having the ability to disengage emotionally, the listener will also be able to understand and feel the situation that the caller wants to share and how it is being experienced. The listener is always present, warm, centred on the person calling; ready to accept the caller without reference to his or her own way of seeing things. The use of appropriate listening techniques facilitates communication and focuses the conversation around the caller’s concerns. To this end the listener is attentive not only to the facts, but also to the feelings and the emotions involved.

Finally, regardless of the situation or the problem raised by the caller, the listener refrains from any direct advice or value judgment. The listener’s conduct is governed by a code of ethics and professional conduct.

Private web chat

Private Web Chat at Gai Écoute is a means whereby people who do not like phone calls or do not feel comfortable on the phone can exchange with a Gai Écoute listener. 

 Twice a year, Gai Écoute offers a training program specifically designed for volunteers. Adapted to LGBT realities and developed by professionals in counselling, Gai Ecoute’s training is inspired by the teaching methods used by other listening centres. These methods form an appropriate balance between simulations and the teaching of techniques and theories. At the end of the training, a support period completes the evaluation of aspiring volunteers. Skills and knowledge updates are provided by a continuing education program.

Selection process

Applicants who send the application form along with their resumes and meet the eligibility requirements are invited to a selection interview. Those selected after the interview are then invited to attend the training and support program . It was only at the end of this process that they will be eligible to become listeners for Gai Écoute.

Natural skills

We seek people who have natural skills for helping relationship in a framework of a phone helpline. The training program, followed by the support period with an experienced listener allows them to leverage their potential and natural abilities.


  • Subscribe to Gai Écoute’s organizational values.
  • Fully assume one’s homosexuality, bisexuality or gender identity for at least five years.
  • Be at least 25 years of age.
  • Have a level of education equivalent to 13 years of schooling or more.
  • Be fluent in French and English, both oral and written.
  • Commit to the Gai Écoute’s code of ethics.
  • Be able to access our Listening Centre located in Montreal.
  • Provide at least three evenings a month of volunteer work, including the first Friday evening of every month.
  • Participate in the full training and support program and obtain the clearance certificate.
  • Commit to providing services for at least 18 months

Submit your candidacy 


Soyez bénévole